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Privacy Policy

Last updated: 2026

1. Who We Are

Pallet Haul is responsible for the personal information described in this policy.

1847 East Long Street, Carson City, NV 89706

Email: order@pallethaul.com

Phone: (615) 372-9712

2. Information We Collect

2.1 Order Information

  • Contact details: name, email, phone number
  • Shipping address: street, city, state, ZIP code
  • Order details: products ordered, amount, date
  • Payment method selected: Zelle, Apple Pay, Chime, Cash App or bank transfer

2.2 Browsing Data

  • IP address and device/browser type
  • Pages visited and time on site
  • Cart contents (stored locally in your browser)

2.3 Cookies

We use cookies to improve your experience. See our Cookie Policy for details.

3. How We Use Your Information

  • Processing orders: validation, preparation, shipping
  • Communication: order confirmation and delivery updates
  • Customer service: answering questions and resolving issues
  • Business operations: billing and accounting
  • Improving our service: analytics and site optimization
  • Marketing: sending offers with your consent

4. How We Share Your Information

Your information may be shared with:

  • The financial institution or payment platform selected by you, when needed to complete payment
  • Email or messaging providers when you choose to send an invoice request
  • Carriers to deliver your order (name, address, phone)
  • Service providers for hosting and IT maintenance

We do not sell your personal information to third parties.

5. Data Retention

  • Order data: up to 5 years after your last order
  • Accounting records: as required by law
  • Marketing: until you unsubscribe
  • Connection logs: up to 12 months

6. Security

We use reasonable safeguards to protect your information, including:

  • SSL encryption for data in transit
  • Restricted access to personal data
  • Secure passwords and regular backups

7. Your Rights — California Residents (CCPA)

If you are a California resident, you have the right to:

  • Know / Access: request the categories and specific pieces of personal information we hold about you
  • Delete: request deletion of your personal information
  • Opt out: opt out of any sale of personal information (we do not sell it)
  • Non-discrimination: you will not be discriminated against for exercising your rights

To exercise any right, contact us at order@pallethaul.com. We may need to verify your identity before responding.

8. Children

Our service is intended for adults. We do not knowingly collect personal information from children under 13 (COPPA). If you believe a child has provided us information, contact us and we will delete it.

9. Changes to This Policy

We may update this policy to reflect legal or operational changes. We will post any significant changes on this page.

10. Contact

Email: order@pallethaul.com · Phone: (615) 372-9712

Questions about this policy?